We understand that outdoor benches, while built for durability, can sometimes require part replacements due to wear and tear or accidental damage. Our policy for replacing components, such as a single slat, is designed to be straightforward and customer-focused.
If a part of your bench becomes damaged, we are here to help. We typically offer replacement parts for our models, including individual slats. The first step is to contact our customer service team with your bench's model number and, if possible, a photo of the damaged part. This allows us to identify the correct replacement and check its availability from our inventory.
For benches that are no longer in production, we will do our best to match the slat from existing stock or suggest a suitable alternative. Please note that replacement parts may be subject to availability and a separate cost, which includes the part itself and shipping. We aim to process these requests promptly to get your bench back to full function and appearance as quickly as possible. Our goal is to ensure your outdoor furniture remains a lasting and enjoyable part of your space.