Thank you for your excellent question about the warranty for our commercial-grade park benches. It's a crucial consideration for any public space or commercial project.
We stand firmly behind the quality and durability of our products. Our standard warranty provides comprehensive coverage for a period of 10 years on the structural frame against manufacturing defects and material failure under normal use. This includes the powder-coated steel or aluminum framework that forms the core of the bench's strength.
For other components, we offer a tiered warranty structure. The hardware, such as bolts and fasteners, is covered for 5 years against rust and corrosion. The slats, whether made from our premium hardwood or high-density recycled plastic, carry a 5-year warranty against significant splitting, cracking, or structural decay.
It's important to note that our warranty is designed for commercial applications but does not cover damage resulting from vandalism, improper installation, negligence, or acts of nature beyond normal weathering. We always recommend professional installation according to our guidelines to ensure the warranty remains valid.
Our commitment doesn't end with the paperwork. The warranty is backed by our dedicated customer service team. Should a legitimate issue arise, our process is straightforward: simply contact us with your original order details and photos of the concern. We prioritize swift resolution, typically offering repair parts, replacement components, or guidance to rectify the situation with minimal downtime for your facility.
Investing in our commercial benches means investing in long-term value and peace of mind, supported by a warranty that reflects the robustness of the product itself.