Thank you for your excellent question about the warranty for our premium outdoor benches. It's a crucial consideration, and I'm happy to explain it in detail.
Our warranty reflects our confidence in the quality and durability of our products. We offer a comprehensive guarantee that covers defects in materials and workmanship for a period of 10 years from the date of original purchase for commercial and residential use.
Specifically, the warranty includes:
* Structural Framework: The powder-coated aluminum or galvanized steel frames are guaranteed against rust, corrosion, and structural failure.
* Material Integrity: We warrant that the high-density polyethylene (HDPE) slats, recycled plastic lumber, or premium hardwood will not suffer from premature cracking, splitting, or rot under normal use and with recommended care.
* Craftsmanship: All welding, fastening, and assembly are covered against defects.
It's important to note that the warranty is designed for normal commercial and public use. It does not cover damage resulting from improper installation, neglect, abuse, accidental damage, or acts of nature beyond standard weathering. We recommend following our simple care guidelines to maintain the bench's appearance, though finish wear and natural weathering of materials are not considered defects.
To make a warranty claim, please have your proof of purchase ready and contact our customer service team with photos detailing the issue. Our goal is to resolve valid claims promptly, typically through repair parts or replacement.
We build our benches to last for years in parks, campuses, and landscapes, and our warranty stands behind that promise.