We understand that purchasing park benches is a significant decision, and your complete satisfaction is our top priority. If you are not happy with your park bench purchase for any reason, we have a clear and customer-friendly return policy designed to make the process simple.
Our standard return policy allows for returns within 30 days of delivery. To be eligible for a return, the bench must be in its original, unused, and undamaged condition, with all original packaging and hardware. Please contact our customer service team to initiate a return and receive a Return Merchandise Authorization (RMA) number. Once we receive and inspect the returned item, a full refund to your original payment method will be processed. Please note that return shipping costs are the responsibility of the customer.
Beyond our standard return window, our park benches are backed by a manufacturer's warranty that covers defects in materials and workmanship. Warranty terms vary by product line, so we encourage you to review the specific warranty information for your bench. If you suspect a defect, please contact us with photos and a description of the issue, and we will guide you through the warranty claim process.
Our goal is to ensure you are confident and happy with your investment in quality outdoor furniture.