We understand how disappointing it can be to receive a damaged outdoor bench. Our priority is to make this right for you quickly and easily.
If your outdoor bench arrives damaged, please follow these steps:
1. Document the Damage: Take clear photos of the damaged bench and the packaging within 48 hours of delivery.
2. Contact Our Team: Email these photos to our customer service team at support@example.com with your order number.
3. Choose Your Solution: We will promptly arrange either:
- A free replacement bench shipped at no cost to you
- A full refund if you prefer to return the item
We cover all return shipping costs for damaged items and will process your replacement or refund within 3-5 business days after receiving your damage report. Our team is available Monday through Friday, 9 AM to 6 PM EST to assist you.
For minor damage that might be repairable, contact us first - we may offer a partial refund so you can keep the bench while receiving compensation for the damage.
Your satisfaction is our priority, and we're committed to resolving any damage issues efficiently.