We stand firmly behind the quality and durability of our outdoor benches. For residential customers, we provide a robust 10-year limited warranty that covers any defects in materials or workmanship. This includes protection against structural frame failures and significant manufacturing flaws under normal use conditions. Our commercial-grade benches for public spaces, parks, and business establishments come with an equally impressive 5-year commercial warranty, specifically designed to withstand high-traffic environments.
It's important to understand that our warranty specifically covers manufacturing defects and structural integrity issues. This means we'll repair or replace any bench that fails due to factory defects or material flaws. We do require proper installation according to our guidelines and recommend routine maintenance to keep your bench in optimal condition.
What makes our warranty particularly valuable is our responsive customer service team and straightforward claims process. Should any covered issue arise, simply contact us with your original purchase details and photographs of the concern. We're committed to resolving valid warranty claims promptly, typically within 5-7 business days.
For complete warranty details, including specific coverage terms and claim procedures, we encourage you to visit our warranty information page or contact our customer support team directly. We're here to ensure your outdoor seating investment remains protected for years to come.