Hey there! Thanks for reaching out. If you bought a park bench from us and it’s damaged, I totally understand your concern—nobody wants a broken bench in their local area. Here’s how to get that sorted quickly and easily.
First, check your purchase confirmation email. It has your order number and product details, which we’ll need. Next, take clear photos of the damage—focus on cracks, rust, broken parts, or anything that’s wrong. Multiple angles help us see the issue accurately.
Then, head to our website’s “Contact Us” or “Warranty Claims” page. You’ll find a form where you can upload your photos and enter your order number. In the message box, just describe the damage like: “The left armrest broke after installation” or “The wood slats have splintered.” Be specific.
If you’d rather call, our customer service number is on the website too. Have your order info handy. We’ll review your claim within 2 business days and let you know if it’s covered under warranty—most benches have a 1-year warranty against manufacturing defects.
For replacement parts or a full bench swap, we’ll arrange shipping to your address at no extra cost if the damage is our fault. If it’s from wear and tear or misuse, we can offer repair tips or discounted replacement parts.
One more thing: if the bench is in a public park, check with your local parks department first. Sometimes they have their own reporting process, but we’ll work with them to make it easy.
Hope this clears things up! If you hit any snags, just reply to this message or use the live chat on our site. We’re here to help.