Hey there! I totally get it—you picked out that urban bench, spent time setting it up, and then realized it just doesn’t click with your space. Maybe the color feels off, the style doesn’t match your patio, or the size isn’t what you imagined. No worries, that happens more often than you think!
So, here’s the deal with our return policy if you’re not loving it after assembly: we offer a full 60-day satisfaction guarantee from the day you receive the bench. If you decide it’s not for you within that window, simply reach out to our support team (email or live chat works best). We’ll arrange a free pickup from your doorstep—yes, even if it’s already fully set up in your backyard. You don’t need to disassemble it unless you want to; we’ll handle the heavy lifting.
The only catch? The bench needs to be in reasonably good condition—no major damage from excessive wear, misuse, or modifications. Minor scuffs from normal assembly are totally fine. Once we inspect it, we’ll process a full refund to your original payment method within 5 business days. No restocking fees, no complicated forms. Just a straightforward “we want you happy” approach.
Honestly, we want you to love your outdoor space, and if this bench isn’t part of that vision, we’d rather make it right than have you settle. So go ahead, set it up, sit on it, and if it’s not a match, we’ve got your back. Sound fair?