URBAN BENCHES

If your park bench arrives damaged, don’t worry—most reputable sellers have a straightforward process to make things right. First, inspect the bench as soon as it’s delivered. If you notice any cracks, dents, scratches, or missing parts, take clear photos from multiple angles, including the packaging. This visual proof is crucial for your claim. Next, contact the seller’s customer service within the return window (typically 7–30 days) via email or phone. Provide your order number, a description of the damage, and the photos. Most companies will either offer a full refund, send a replacement bench, or arrange for a partial discount if the damage is minor and you’re okay with keeping it. For exchanges, they often handle the pickup of the damaged item and ship a new one free of charge. Keep all original packaging until the issue is resolved, as it may be needed for return shipping. Some sellers also offer a doorstep pickup service. Always read the return policy before purchasing, as certain custom-made or clearance benches may have different rules. If the damage is due to shipping, the seller usually covers all costs, including return fees. In case of severe damage, like a broken frame, insist on a replacement rather than a discount. Remember, timely action is key—delays can void your eligibility. A good customer service team will respond within 48 hours and guide you through every step. So, when a damaged bench arrives, stay calm, document everything, and reach out. The process is designed to be hassle-free, ensuring you’ll enjoy your outdoor space with a sturdy, beautiful bench soon.