Hey, I get it—you’re investing in a park bench, and the last thing you want is to see the wood splitting two years down the road. So let’s break down exactly what our warranty covers, in plain English.
First, the short answer: yes, if the wood on your park bench cracks within two years under normal use, you are covered. Our standard warranty for park benches covers manufacturing defects and material failures—including cracking, splitting, or warping of the wood—for a period of three years from the date of purchase. So if that crack shows up at year two, you’re still well within the coverage window.
But here’s the honest part—our warranty does have limits. It doesn’t cover natural weathering, like minor checking (those tiny surface cracks that happen as wood dries), or damage from misuse, such as leaving the bench in standing water, using harsh chemical cleaners, or overloading it beyond its weight capacity. Also, if you chose an untreated wood option without applying the recommended sealant, that voids the wood warranty. So if you’re worried about cracking, I’d recommend our pressure-treated pine or cedar benches—both are more resistant to moisture and temperature changes.
What you need to do if the crack happens: snap a clear photo of the affected area, along with your order number, and email it to our support team. We’ll typically approve a replacement of the damaged slats or, in some cases, the entire bench frame, free of charge. You just cover the return shipping if we ask for the old parts back—but usually, we just send the new wood pieces.
Bottom line: we stand behind our benches. A wood crack in two years isn’t normal, and we’ll make it right. Just keep your bench clean, dry, and out of direct ground contact when possible, and you’ll likely never even need to use that warranty.