If your urban bench arrives damaged, the first thing to know is that most reputable sellers have clear policies to help you. Here’s the typical process: First, take photos of the damage and the box immediately. This is your evidence. Then, contact the seller or manufacturer’s customer service within 48 to 72 hours of delivery (check your specific order confirmation for exact window). Most will offer a free replacement for the damaged parts or a full replacement of the bench. Some may offer a partial refund if the damage is minor, like a small scratch. Rarely, they only offer a refund if you return the whole item, which can be tricky with heavy urban furniture. They usually cover the return shipping cost. Key tip: Never assemble a damaged bench unless the seller instructs you to; it might void the warranty. Always keep your original packaging until you inspect the bench thoroughly. If the seller fails to resolve it, you can file a dispute with your payment method (like a credit card) for damaged goods not as described. So, in short: inspect fast, document everything, and expect a replacement or refund for genuine transit damage.
What’s the return policy if an urban bench arrives damaged?
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