Yes, we absolutely offer a warranty on our urban benches that covers both cracking and fading under normal use conditions. We understand that benches placed in public or commercial settings face constant exposure to sun, rain, and temperature changes, so we’ve designed our warranty to give you peace of mind.
For cracking: Our warranty covers structural defects in materials or workmanship. If your bench cracks due to manufacturing issues—like internal stress or poor welding—we’ll repair or replace it at no charge within the warranty period. However, cracking caused by misuse, vandalism, or extreme weather events (like hail or falling branches) is not covered. We recommend inspecting the frame annually and reporting any issues promptly to stay within the coverage window.
For fading: This is a common concern with outdoor furniture, especially with UV exposure. Our warranty specifically covers excessive fading of the powder-coated finish or powder-coated parts when the bench is used in standard outdoor conditions. We guarantee that the color won’t fade more than a set percentage—typically 10-15%—within the first three years. If you notice significant discoloration beyond that threshold, just send us a photo and your purchase details, and we’ll arrange a replacement of the affected slats or a refinish.
Warranty length varies by model and material. For example, our steel and aluminum benches come with a 5-year warranty on the frame and a 3-year warranty on the powder coating, while our recycled plastic benches carry a 10-year warranty against cracking and fading. All warranties are non-transferable and require proof of purchase.
To make a claim, simply contact our customer support team with your order number and clear photos of the damage. We’ll respond within 2 business days and guide you through the process—no hassle, no hidden fees. Our goal is to ensure your benches stay functional and attractive for years to come, and we stand behind our products with real, actionable support. Have a specific model in mind? Let me know, and I’ll share the exact warranty terms for that bench.