If you order an outdoor bench and it arrives damaged, don’t worry—most retailers have a straightforward return policy to help you out. First, inspect the package immediately upon delivery. Document any visible damage with clear photos and note the condition of the box. Then, contact customer service within 24 to 48 hours (check your specific store’s policy). They usually offer two options: a full refund or a free replacement. You’ll likely need to provide your order number and photos of the damage. Some companies arrange a pickup for the damaged item, while others may ask you to keep it and send a new one. Shipping costs for returns due to damage are typically covered by the seller. Just remember to keep all packaging until the issue is resolved. If the bench was custom-made or heavy, double-check the return window—it’s often 30 days but can vary. Act promptly, and you’ll get your money back or a new bench without hassle.
What’s the return policy if I order an outdoor bench and it arrives damaged?
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