Hey there! Great question — and one we get a lot. The short answer is yes, our outdoor benches are backed by a lifetime warranty against cracking. But let’s break down exactly what that means so there are no surprises later.
When we say “lifetime warranty against cracking,” we’re talking about the structural integrity of the bench material itself. If your bench develops a crack under normal residential use — not from accidental damage, improper assembly, or extreme modifications — we’ll repair or replace it at no charge. This covers things like weather-related stress cracks, natural expansion and contraction, and everyday outdoor exposure.
That said, there are a few things the warranty does not cover. Cracks caused by dropping the bench, using it beyond its weight capacity, or cutting or drilling into the material are not included. Also, normal wear and tear like fading, surface scratches, or small cosmetic imperfections that don’t affect the structure are generally outside the lifetime cracking warranty. We try to be transparent about this because we don’t want you to be caught off guard.
So why are we confident enough to offer this? Our benches are made from high-density polyethylene (HDPE) or premium treated wood, depending on the collection. These materials are engineered to resist moisture, temperature swings, and UV exposure — the main culprits behind cracking in outdoor furniture. We also run each bench through simulated weather testing before it ever leaves the warehouse.
If you ever do notice a crack, here’s how to make a claim. Snap a few clear photos showing the crack and the surrounding area, grab your order number or proof of purchase, and email them to our support team. We usually review claims within 2–3 business days. If approved, we’ll ship a replacement part or a whole new bench at our expense. No complicated forms, no dragging things back to the store.
One more tip: while the warranty has you covered, a little care goes a long way. For wood benches, a simple sealant once a year can help prevent surface checking. For HDPE benches, just wash with soap and water. These small habits won’t void your warranty — they just keep your bench looking its best.
So yes, you can sit back and relax. If your bench cracks under normal conditions, we’ve got you for life. If you have a specific bench model in mind and want to double-check the exact terms, feel free to reach out or check the product page for the full warranty details.