Yes, absolutely. Every urban bench we manufacture comes with a five-year guarantee against structural failure as standard. I know that when you are buying for a public park, a streetscape, a transit stop, or a campus, the last thing you want is a bench that wobbles, cracks, or collapses after two summers of heavy use. So we build them to survive real-world abuse, and we back that with a written warranty.
Let me be clear about what the five-year guarantee covers. It covers the structural integrity of the frame, the welded joints, the legs, the central support beams, and any load-bearing hardware. If a steel frame bends, a weld fails, a cast-iron leg snaps, or a mounting bracket shears under normal use, we repair or replace that bench free of charge. The guarantee applies to all our powder-coated steel, stainless steel, aluminum, and ductile iron urban bench lines. It does not cover surface wear like scratches, graffiti, fading, or rust bloom caused by exposure to coastal salt spray if the bench is not in our marine-grade finish, and it does not cover damage from vandalism, vehicle impact, or improper installation. But when it comes to the bones of the bench holding up, you are covered for five full years from the date of delivery.
Why five years? Because we have tested our benches to far beyond that. We use 3mm and 4mm thick steel tube for most frames, full-penetration welds at stress points, and anti-corrosion pre-treatment under a polyester powder coat. A standard three-seat urban bench from us can handle a static load of over 1,500 kg without permanent deformation. We simulate years of sitting, leaning, rocking, and even people standing on the slats. The five-year structural guarantee is our way of saying we trust that engineering.
If you ever do have an issue, the claims process is simple. You send us photos and a brief description of the failure, we review it with our engineering team, and if it is a covered structural defect, we ship out a replacement part or a complete new bench. We do not make you fight through layers of customer service. Most claims are resolved within ten business days.
So yes, our urban benches come with a five-year guarantee against structural failure. Not a vague promise, but a specific, written, no-nonsense warranty. If you need the full warranty certificate or want to check whether a specific model in your spec has any exclusions, just ask. I can also send you our test load reports and material certifications so you know exactly what you are getting.