So your new street bench arrived damaged? That’s frustrating, but the reporting process is usually straightforward if you act quickly. Start by taking clear photos from multiple angles, including close-ups of the damage and wider shots that show the full bench. Keep the original packaging, delivery note, and receipt nearby because most suppliers will ask for proof of purchase.
Next, check the seller’s return, replacement, or warranty policy. Many outdoor furniture companies have a short window, often 48 hours to 7 days, for reporting delivery damage, so don’t wait. Look for a damaged item or warranty claim page on their website.
Then contact the seller or manufacturer directly. Use email or their official contact form when possible so you have a written record. In your message include the order number, the bench model or SKU, the delivery date, a short description of the damage, and attach your photos. Be polite but clear about what you want: a replacement, a repair, a partial refund, or a full refund.
If the bench was purchased for a public street or park project, also notify your local council, public works department, or the project manager. They may have their own inspection or asset-reporting process and might need to file the claim on behalf of the municipality or property owner.
Follow up if you don’t hear back within a few business days. Keep a folder with all photos, receipts, emails, and call notes. If the seller refuses to help and you paid by credit card, you may be able to file a chargeback or dispute the transaction. For large orders, a formal written complaint letter can also help move things along.
In short: document everything, report it quickly, and be specific about the resolution you want. That gives you the best chance of getting the bench replaced or refunded without a long back-and-forth.