Hey! Great question—and honestly, it’s one of the most common things people ask before ordering street benches or outdoor benches online. Here’s the return policy in plain, human terms.
If your street benches arrive damaged, you’re fully covered. Start by checking the package before you sign for the delivery. If the box looks crushed, torn, or wet, write “damaged on arrival” on the delivery receipt or refuse the shipment if the damage looks severe. That simple note makes the damage claim much easier.
If you already accepted the delivery, no stress. Take clear photos of the damaged bench, the packaging, and the shipping label as soon as possible—ideally within 48 hours. Send those photos to our support team along with your order number. We’ll review them quickly, usually within one business day.
Once the damage is confirmed, you get to choose: a free replacement or a full refund. We also cover any return shipping costs if we need the item back, but in most cases we won’t make you ship a heavy damaged bench. We may ask you to recycle or dispose of it locally, or we’ll arrange a pickup.
Just don’t assemble or install the bench before contacting us, because that can affect the claim. Keep the packaging until we confirm the next step.
So the short answer is: damaged delivery, take photos, contact us within 48 hours, and get a replacement or refund. You’re not stuck with a broken bench.
Let me know if you want help putting together the email or a photo checklist.