We understand that even the most durable outdoor benches may occasionally need a part replaced due to wear and tear or damage. Ordering replacement parts from us is a straightforward process designed to get your benches back in top condition with minimal downtime.
First, identify the specific parts you need. The easiest way to do this is to locate your original order number or the model number of your benches, which is often stamped on a small metal plate or the underside of the bench frame. If you cannot find this information, don't worry. Simply take clear, well-lit photographs of the damaged part and the overall bench. For hardware like bolts or special connectors, a photo with a ruler for scale is incredibly helpful. You can also provide rough measurements of the part, such as the length, width, and diameter.
Next, contact our customer support team with this information. You can reach us via email at support@ourcompany.com or by calling our dedicated parts line at [Phone Number]. Our specialists are experts in our product lines and will help you identify the exact component you require, ensuring compatibility. We maintain a comprehensive inventory of common parts like slats, bolts, brackets, and end caps for our current and many legacy bench models.
Once the part is identified, we will provide you with a formal quote, including the part number, description, price, and shipping costs. After you approve the quote, we will process your order. For standard, in-stock items, we strive to ship within 1-3 business days. You will receive a tracking number as soon as your order is on its way.
We are committed to providing genuine, high-quality replacement parts that match the original integrity and finish of your outdoor furniture, helping you extend its lifespan for years to come.