We understand that sometimes a product might not meet your expectations, which is why we've created a straightforward and customer-friendly return and exchange policy specifically for our outdoor benches. Our primary goal is your complete satisfaction with your purchase.
If you're not entirely happy with your outdoor bench, you may return it within 30 days of delivery for a full refund or exchange. The item must be in its original condition, unused, and in the original packaging to qualify for a return. We also require proof of purchase, such as your order confirmation or receipt.
For exchanges due to manufacturer defects or damage during shipping, please contact our customer service team within 14 days of receiving your bench. We will arrange a free pickup and send you a replacement bench as quickly as possible. Please note that custom-made or clearance benches are final sale and cannot be returned or exchanged unless they arrive damaged.
To initiate a return or exchange, simply reach out to our support team with your order details. We will guide you through the simple process. Once we receive and inspect the returned item, we will process your refund to the original payment method, which typically takes 5-10 business days. We stand behind the quality of our outdoor benches and want you to enjoy them for years to come.