We understand how disappointing it can be to receive a damaged product, and we have a clear, efficient process in place for handling such situations with our urban benches. Immediately upon delivery, we recommend you inspect the benches thoroughly before the delivery team leaves. If you notice any damage, please document it with photos and notes on the delivery receipt. This initial documentation is crucial. Next, contact our customer support team within 24 hours to report the issue. Provide them with the documentation and your order details. Our team will then guide you through the next steps, which typically involve filing a claim with the shipping carrier. We will also immediately initiate the process for sending you a replacement bench from our warehouse, where we conduct a second quality check to ensure it arrives in perfect condition. Our goal is to resolve damage claims swiftly and get a flawless bench to you as quickly as possible.
What is your process for handling damaged goods upon delivery of the urban benches?
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