We understand how frustrating it can be to receive an outdoor bench that arrives damaged. Your satisfaction is our top priority, which is why we have a straightforward and customer-friendly policy for such situations.
If your outdoor bench arrives with any damage, please contact our customer service team within 48 hours of delivery. You can reach us via email at support@yourcompany.com or by calling our toll-free number. To help us process your request quickly, please provide your order number and clear photos or a short video showing the damage to the bench.
Once we receive your information and verify the damage, we will promptly arrange for a free replacement bench to be shipped to you. In most cases, you can expect the new bench to arrive within 5-7 business days. We will also coordinate the pickup of the damaged bench at no extra cost to you, making the process as hassle-free as possible.
If a replacement is not immediately available, we will offer you a full refund or the option to exchange the item for a different model of equivalent value. Our goal is to ensure you are happy with your purchase and can enjoy your outdoor space without worry.
We stand behind the quality of our products and are committed to resolving any issues swiftly and fairly. Thank you for choosing us for your outdoor furniture needs.