URBAN BENCHES

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What is your return policy if we are not satisfied with the outdoor benches?

We want you to be completely happy with your outdoor furniture purchase. If you are not satisfied with your outdoor bench for any reason, we offer a straightforward and hassle-free return policy.

You have 30 days from the date of delivery to initiate a return. The item must be in its original condition, unused, and in the original packaging to qualify for a full refund.

To start a return, please contact our customer service team with your order number. We will provide you with a return authorization and a prepaid shipping label. Once we receive the returned bench and inspect it, we will process a full refund to your original payment method within 5-7 business days.

We stand behind the quality of our outdoor benches. If your bench arrives damaged or has a manufacturing defect, please contact us immediately, and we will arrange a replacement or repair under our product warranty. Your satisfaction is our top priority.

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If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!

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