Ordering replacement parts for our urban benches is a straightforward process designed to get your public seating back in service quickly. First, identify the specific part you need by checking the product manual or examining the bench's model number, typically located on the underside of the seat or backrest. For quick identification, you can visit our website and use our interactive bench parts diagrams that show all components with their corresponding part numbers.
Once you have the part number, you have several ordering options. The most efficient method is through our online parts portal where you can enter the part number, see current pricing, and check real-time availability. Alternatively, you can email our parts department at parts@urbanfurniture.com or call our dedicated support line at 1-800-555-URBN during business hours. Our representatives are trained to help you identify parts if you're unsure about what you need.
We recommend having your original order number or bench model information ready when contacting us, as this significantly speeds up the process. For older bench models, we maintain an extensive archive of parts specifications and can often manufacture discontinued components if needed. Most standard parts ship within 3-5 business days, with expedited shipping available for urgent projects. We also offer technical support for installation questions and can provide detailed assembly instructions for complex components.