We understand how disappointing it can be to receive a damaged outdoor bench. Please be assured that your satisfaction is our top priority, and we have a straightforward and customer-friendly return policy to handle such situations.
If your outdoor bench arrives damaged, please follow these simple steps:
1. Contact our customer support team within 30 days of delivery. You can reach us via email or our website's live chat. Please have your order number ready.
2. Provide evidence. We will ask you to send a few clear photos of the damaged bench and the original packaging. This helps us process your claim quickly and understand what went wrong.
3. Choose your solution. Once we receive and verify the photos, we will promptly offer you one of two options: a full refund to your original payment method or a free replacement bench shipped to you at no extra cost.
We cover all return shipping fees for damaged items. Our goal is to make this process as hassle-free as possible for you. We stand behind the quality of our outdoor furniture and are committed to ensuring you have a positive experience. Thank you for your trust in our products.