Thank you for your interest in our outdoor benches! We're committed to ensuring your complete satisfaction long after your purchase. Our dedicated customer support team provides comprehensive assistance through multiple channels.
We offer a lifetime warranty on all structural components of our benches, covering any manufacturing defects. Should you need to file a claim, our streamlined process ensures quick resolution, typically within 5-7 business days.
For installation assistance, we provide detailed step-by-step video tutorials and illustrated manuals. If you encounter any difficulties, our support technicians are available via phone or video call to guide you through the process in real-time.
Our maintenance support includes seasonal care recommendations specific to your bench material - whether it's hardwood, metal, or recycled plastic. We'll advise you on proper cleaning techniques, protective treatments, and storage suggestions for off-seasons.
We maintain multiple support channels including phone support (Monday-Friday 9AM-6PM EST), 24/7 email support with average 4-hour response times, and an extensive online knowledge base with troubleshooting guides. For urgent matters, we offer priority service for commercial clients.
Additionally, we provide complimentary replacement parts for any hardware that may become damaged or lost over time. Our team can also connect you with professional installation services in your area if you prefer expert assistance.
We're proud of our 98% customer satisfaction rating and strive to build lasting relationships with every client. Your outdoor enjoyment is our ultimate priority!