Discovering damage to your new park bench upon delivery can be frustrating, but rest assured we have a clear and efficient process to resolve this situation quickly.
First, please document the damage immediately upon delivery. Take clear photographs from multiple angles showing all visible defects before the delivery team leaves. Note the damage on the delivery receipt and have the driver acknowledge it. This documentation is crucial for processing your claim efficiently.
Contact our customer service team within 24 hours of delivery. Provide your order number, photos of the damage, and a detailed description of the issues. Our dedicated support team will guide you through the next steps, which typically include filing a warranty claim.
Depending on the extent of damage, we offer two primary solutions: For minor damage that doesn't affect structural integrity, we may ship replacement parts and provide installation guidance. For significant damage or structural issues, we'll arrange for a complete replacement bench to be delivered at no additional cost.
Our quality guarantee ensures you receive park benches in perfect condition. We work closely with our shipping partners to minimize transit damage and continuously improve our packaging methods. Most damage claims are resolved within 3-5 business days, with replacement products shipping immediately upon claim approval.
Remember to inspect all deliveries before accepting them and report any concerns promptly. Our commitment to quality doesn't end when the bench leaves our warehouse – we stand behind our products and ensure your complete satisfaction with every order.