We understand your concern about receiving damaged urban benches or products that don't meet your expectations. Here's our straightforward return policy to ensure your complete satisfaction.
If your urban benches arrive with visible damage, manufacturing defects, or significantly differ from what you ordered, please contact our customer service team within 48 hours of delivery. We require clear photographs showing the damage or discrepancy, including images of the packaging and shipping labels. Our quality assurance team will review your case promptly.
For minor damages that don't affect structural integrity, we may offer partial refunds or replacement parts. For significant damage or incorrect products, we'll arrange free pickup and provide either a full replacement (subject to availability) or a complete refund, including original shipping costs. The process typically takes 5-7 business days after approval.
All returns must include original packaging and all components. Custom-made benches may have different return conditions, which will be clearly stated at the time of order. Our 30-day satisfaction guarantee ensures you can shop with confidence, knowing we stand behind the quality of our urban furniture solutions.