Thank you for your inquiry about our urban bench warranty program! We stand firmly behind the quality of our outdoor furniture with comprehensive protection that gives you peace of mind. Our standard warranty covers structural integrity for 10 years against manufacturing defects, ensuring the steel or aluminum frames maintain their strength and stability. The powder-coated finishes are protected against fading and chipping for 5 years, while any hardwood components carry a 3-year guarantee against rot and structural failure under normal use conditions.
We design our urban benches to withstand heavy commercial use and harsh weather conditions, which is why our warranty includes protection against rust, corrosion, and material degradation. It's important to note that our warranty covers manufacturing defects but doesn't include damage from improper installation, vandalism, or neglect. Regular cleaning and maintenance are required to keep your warranty valid.
For specific projects, we also offer extended warranty options that can be customized to your particular needs. Our customer service team provides detailed warranty documentation with each purchase, and we have a straightforward claims process handled by our dedicated support specialists. We're committed to ensuring your satisfaction throughout the entire lifespan of our products.