We understand that purchasing urban benches is an investment in your community space, and we want you to be completely satisfied. If our benches do not meet your expectations upon delivery, we have a straightforward and customer-focused return policy in place.
First, we encourage a thorough inspection upon receipt. Should you notice any damage from shipping or a defect in craftsmanship, please contact our support team within 48 hours with photos. We will promptly arrange for a replacement part, a new bench, or a repair at no extra cost.
For concerns related to style, finish, or general suitability that only become apparent after installation, we offer a 30-day return window from the delivery date. The items must be in unused and resalable condition. We will coordinate the pickup and provide a full refund or exchange, minus any original shipping fees. For custom-designed or large bulk orders, we work on a case-by-case basis to find a mutually agreeable solution, which may include modifications or a restocking fee.
Our goal is to ensure the benches enhance your urban environment. We stand by the quality of our materials and construction. Please review the specific terms on your order invoice or contact our customer service team for personalized assistance with your situation.