Of course, it's a very smart and common request to ask to speak with a previous client. Reputable suppliers understand that this is a key part of your due diligence when investing in commercial or high-quality outdoor benches. A direct conversation provides invaluable, unfiltered insight into the product's real-world durability, the company's reliability, and the overall project experience.
When you make this request, a trustworthy company will typically provide contact details for one or two past clients who had a similar scope—similar bench styles, quantities, or installation environments. They will have obtained permission from these clients first.
To make the most of the reference call, prepare specific questions. Ask about the bench quality after seasons of weather, the accuracy of the delivery timeline, the professionalism of the installation team (if applicable), and how the company handled any post-delivery questions. Inquire if the project met their expectations and if they would order again.
This step moves you beyond brochures and specifications into real-world verification. It builds confidence that you are selecting a partner who delivers on their promises and stands behind their products long after the sale is complete. Always proceed with a supplier who is transparent and proud to connect you with their satisfied customers.