Thank you for your important question about our policy for replacing parts on urban benches down the line. We understand that public seating is a vital part of the urban landscape, and its maintenance is crucial for safety, comfort, and aesthetics. Our policy is proactive and detail-oriented.
We commit to using high-quality, durable materials in our original bench construction to minimize future issues. However, we recognize that parts can wear out or get damaged over time due to weather, use, or vandalism. Therefore, our policy includes a systematic inspection schedule. Our maintenance teams regularly assess benches for loose bolts, cracked slats, rusted fittings, or unstable frames.
When a part needs replacement, we prioritize using OEM (Original Equipment Manufacturer) components or certified equivalents to ensure perfect fit and consistent quality. We maintain an inventory of common replacement parts like fasteners, wooden slats, metal brackets, and end caps to enable swift repairs, minimizing bench downtime. For benches no longer in production, our craftsmen fabricate parts to match the original specifications as closely as possible.
Our goal is not just to fix problems but to extend the bench's overall service life. We document all replacements to track wear patterns and inform future design improvements. Ultimately, our replacement policy is a key part of our promise to provide safe, reliable, and welcoming public seating for communities to enjoy for years to come.