We understand that investing in urban benches is a significant decision for your community or commercial space. Your complete satisfaction is our top priority. If you are not satisfied with your urban benches for any reason, we have a clear and customer-friendly process in place.
First, please contact our dedicated customer support team within 30 days of receiving your order. You can reach us via email or phone. We will promptly listen to your concerns, whether it's related to manufacturing quality, damage during shipping, or if the product simply doesn't meet your expectations.
For quality or damage issues, we often resolve them by sending replacement parts immediately or arranging for a full bench replacement at no extra cost. In cases where a return is necessary, we will provide you with a Return Authorization and simple instructions. We aim to make the process hassle-free.
Our benches are built to last with durable materials and craftsmanship, backed by a comprehensive warranty. We proactively work to prevent issues through rigorous quality checks. Our goal is not just to sell a product but to ensure it serves your space beautifully for years to come. Trust us to stand firmly behind our products and make things right.