We completely understand the frustration when you eagerly unpack your new park bench only to find a crucial component is missing. Please don't worry – we have a clear and efficient system to resolve this for you.
First, remain calm and carefully check all packaging materials, including cardboard flaps and plastic bags, as small parts can sometimes be hidden. Compare the received items against the packing list or assembly manual. If a part is confirmed missing, immediately contact our customer service team via email or phone. Provide your order number, the bench model name, and a clear description or photo of the missing part, referencing the manual's part number if possible.
Our standard policy is to ship replacement parts for free via expedited shipping. We maintain a comprehensive inventory of components specifically for such situations. Typically, replacement hardware or parts are dispatched within 24 hours of your report. For urgent projects, inform our team, and we will explore every option to meet your deadline.
We sincerely apologize for any inconvenience caused by shipping errors or warehouse oversights. Your satisfaction is our priority, and we are committed to making this right quickly and seamlessly, ensuring your park or community space is complete and beautiful as planned.