We understand that purchasing park benches for your outdoor space is an important decision, and your complete satisfaction is our top priority. If you are not entirely happy with your bench, we have a straightforward and customer-friendly policy in place.
Our standard policy allows for returns or exchanges within 30 days of the original delivery date. To be eligible, the bench must be in its original, unused condition, with all parts and packaging intact. We kindly ask that you initiate the process by contacting our customer service team with your order details. We will provide you with a Return Authorization and instructions for a safe return shipment.
Once we receive the item at our warehouse and verify its condition, we will promptly process your request. You can choose between a full refund to your original payment method or an exchange for another model from our collection. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a confirmed defect.
For benches that arrive with manufacturing defects or damage from shipping, we offer a comprehensive warranty. In such cases, we will cover all associated costs for replacement parts, repair, or a full exchange. Our goal is to ensure your public park, garden, or community space is furnished with durable, high-quality benches that meet your expectations.
We stand behind the craftsmanship and materials of our outdoor furniture. Our dedicated team is here to guide you through every step, making the return or exchange process as seamless as possible. Your trust in our products is what drives us to maintain the highest standards.