When a part of one of our urban benches gets damaged, we follow a streamlined process to restore it quickly and effectively. First, we encourage reporting through our 24/7 hotline or online portal—photos and location details help us assess the situation immediately. Our maintenance team typically responds within 24-48 hours for safety hazards, or schedules repairs within 5 business days for non-urgent cases.
Upon arrival, technicians evaluate whether we can repair the damaged part on-site or need to replace it. We maintain an inventory of common components like slats, brackets, and fasteners to minimize downtime. For specialty items, we work with our suppliers to source parts within 3-7 days. All repairs meet original safety and durability standards, using weather-resistant materials suited for public spaces.
We prioritize repairs that affect structural integrity or safety, such as loose legs or broken supports. For minor issues like surface scratches, we coordinate with city cleaning schedules. After repairs, we conduct a final inspection and update our digital maintenance log. This proactive approach keeps our benches functional, safe, and welcoming for all community members year-round.