Thank you for asking about our warranty coverage for urban benches! We stand firmly behind the quality of our outdoor furniture with comprehensive protection plans designed for public spaces.
Our standard warranty includes a 10-year structural guarantee on all welded frames and load-bearing components, ensuring your benches withstand daily public use. We offer a 7-year finish warranty against peeling or excessive fading on powder-coated surfaces, and a 5-year material warranty on slats, whether using sustainable hardwood or recycled plastic lumber.
For commercial clients, we provide extended coverage options including vandalism protection and weather-related damage allowances. Our warranty covers manufacturing defects in materials and workmanship, with clear guidelines on proper installation and maintenance requirements to keep your protection valid.
We differentiate our coverage through responsive service - most warranty claims receive assessment within 72 hours and resolution within two weeks. Unlike competitors, we don't require return shipping for inspection; our field representatives handle onsite evaluations.
Proper documentation makes warranty service straightforward. Register your purchase through our online portal to activate coverage, and maintain annual cleaning records as recommended in our care guide. This proactive approach ensures your urban seating remains functional and attractive for years to come.
Have specific projects in mind? Our team can customize warranty terms for large installations or special materials. Contact us with your bench specifications for tailored protection details.