We understand that receiving a product that doesn't meet your expectations can be disappointing. If you are not satisfied with your urban bench upon delivery, we are here to help make it right. Our customer-centric return policy is designed for your peace of mind.
Firstly, please inspect your bench immediately upon delivery. If there is any visible damage, manufacturing defect, or if the item significantly differs from its description, contact our customer service team within 48 hours of delivery. Provide photos of the issue, and we will promptly arrange a return, replacement, or repair at no extra cost to you.
For cases of general dissatisfaction where the bench is in perfect condition but simply isn't the right fit for your space, we offer a 30-day return window from the delivery date. The product must be unused, in its original packaging, and you will be responsible for the return shipping costs. A restocking fee may apply, so we encourage you to review product dimensions and details carefully before ordering.
Our goal is your long-term satisfaction. Many concerns can be resolved without a full return. Please reach out to us directly; our team is often able to offer partial refunds, replacement parts, or other solutions tailored to your specific situation. We stand behind the quality of our urban benches and are committed to ensuring you love your outdoor furniture.