Thank you for your excellent question about the warranty on our premium line of park benches! It's a crucial consideration when investing in high-quality outdoor furniture for public spaces, communities, or commercial landscapes.
We stand firmly behind the durability and craftsmanship of our premium benches. Our standard warranty provides comprehensive coverage for a full 15 years against structural defects in materials and workmanship under normal use and proper installation. This industry-leading period reflects our confidence in the materials we select—such as powder-coated steel, thermally-modified wood, and commercial-grade polymers—and our rigorous manufacturing processes.
What does this warranty specifically cover? It protects against issues like cracking, splitting, or significant fading of coated metal frames under normal environmental conditions. For our wooden components, it covers defects like premature rot or structural failure not caused by lack of maintenance. We design our benches to withstand decades of use in various climates, and this warranty is our promise of that resilience.
It's important to note that the warranty is designed for commercial and public applications installed according to our guidelines. It requires professional installation using our provided hardware. Coverage does not extend to damage from vandalism, improper installation, negligence, or acts of nature beyond standard weathering. Normal wear and tear, such as gradual fading of wood or minor scratches, is expected and not considered a defect.
To activate your warranty, simply register your purchase on our website within 30 days. Our dedicated support team is here to assist with any claims, often providing parts or solutions to ensure your benches remain functional and beautiful for years to come. We believe a strong warranty isn't just a policy—it's a partnership in creating lasting community spaces.