We understand how disappointing it can be to receive a damaged outdoor bench. Please don't worry; we have a clear process to resolve this for you quickly.
First, inspect the delivery immediately upon arrival. If you notice any damage, please document it with clear photos of the bench and the packaging. Do not discard any packaging materials yet, as they may be needed for the claim. Contact our customer service team right away—within 48 hours of delivery is ideal—and provide your order number along with the photos.
Our standard warranty covers damage that occurs during transit. Once we receive your claim, our team will review the documentation and guide you through the next steps. Typically, we will arrange for a replacement part or a whole new bench to be shipped to you at no extra cost. In some cases, we might offer a partial refund if a replacement isn't feasible or if you prefer to keep the item.
To ensure a smooth resolution, please keep all original packaging until the claim is fully settled. Our goal is to make sure you are completely satisfied with your purchase and can enjoy your outdoor space without delay. Your satisfaction is our top priority.