We understand that selecting urban benches for your commercial or public space is a significant decision. Sometimes, despite careful planning, a product might not integrate as envisioned. That's why we've established a straightforward and customer-centric return and exchange process to guarantee your complete satisfaction.
If your urban benches aren't the right fit for your space, you can initiate a return or exchange within 30 days of delivery. We kindly request that the items are in their original, unused, and resalable condition, with all packaging materials intact. To begin the process, simply contact our dedicated support team via email or phone with your order details. We will guide you through the necessary steps and provide a Return Authorization Number and instructions.
For exchanges, we work closely with you to identify a more suitable model from our collection. Our team can offer space planning advice to help you select benches that better complement your area's dimensions, traffic flow, and aesthetic. In cases of a return, once we receive and inspect the items, we will process a refund to your original payment method, excluding any initial shipping fees.
We stand behind the quality of our products. Any issues related to manufacturing defects or damage during shipping are covered under our warranty and will be handled promptly at no extra cost. Our ultimate goal is to partner with you in creating functional and inviting urban environments.