We understand that accidents happen, and a damaged part on your favorite outdoor bench can be frustrating. You want it fixed quickly so you can get back to enjoying your space. So, how fast can we get a replacement part to you?
Typically, if the required part is in our standard inventory, we can process and ship it within 24 to 48 hours of receiving your request. Our goal is to minimize your bench's downtime. The exact delivery time to your door will then depend on your location and the shipping method selected.
The speed of the entire process relies on a couple of key factors. First, we need to correctly identify the specific bench model and the damaged component. Having your original order information or a clear photo of the bench and the broken part helps immensely. Second, availability is crucial. While we stock a wide range of common parts like slats, screws, brackets, and end caps, some specialized or older model parts may require a short manufacturing lead time, which we will communicate to you upfront.
To ensure the fastest possible service, we recommend contacting our customer support team directly with details of the damage. We'll guide you through the simple identification process and immediately check stock levels. Our commitment is to provide a transparent timeline and get the necessary part on its way to you without delay, because we believe your outdoor comfort shouldn't wait.