We understand your concern! Discovering damage to your park bench order after waiting for delivery is frustrating. Please know that we have a clear and efficient process to resolve this for you immediately.
First, don't worry. Your satisfaction is guaranteed. Upon delivery, please inspect the packaging and products before signing. If you notice any visible damage, note it on the carrier's delivery receipt. This is a helpful first step.
Next, contact our customer support team within 48 hours of delivery. Send clear photos of the damaged benches and the packaging to support@example.com. Our team will quickly review your claim and initiate the solution—usually a prompt replacement shipment or part dispatch at no extra cost. We handle all logistics and communications with the shipping carrier for you.
To minimize transit risks, we use robust packaging and reputable carriers. All our products are also covered by a shipping damage warranty. We are committed to ensuring your public space or project is completed with perfect, high-quality park benches, and we stand behind every order we ship.