We understand that plans change! If you need to cancel or modify an order for outdoor benches, don't worry—the process is straightforward. First, act quickly. Contact our customer service team immediately via phone or email. Your order number and contact details will help us locate your purchase fast. Please note that modifications or cancellations are only possible before your order enters the production or shipping phase. Once it's being made or is on its way, we cannot make changes. If your order is still in the initial processing stage, our team will gladly assist you with cancellation or adjustments, such as changing the bench model, finish, or delivery address. For cancellations, any payment made will be refunded to your original payment method, which may take 5-10 business days to process. We recommend having your order confirmation ready when you call or email us for the smoothest experience. Our friendly support staff is here to ensure your satisfaction every step of the way.
What is the process if we need to cancel or modify an order for outdoor benches?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!