Thank you for your excellent question! It's a crucial one for anyone investing in durable outdoor furniture. We take immense pride in ensuring our urban benches arrive at your location in perfect, ready-to-install condition. Here’s a detailed look at our multi-layered packaging process designed specifically to prevent damage during shipping.
First, each bench is thoroughly cleaned and inspected. We then apply protective foam wrap to the entire surface, focusing on the bench slats and any decorative elements. This first layer cushions against minor scratches and abrasions.
Next, we secure rigid cardboard corner guards to all vulnerable edges and corners. These guards are essential for absorbing impacts that can occur during handling and transit, preventing dents and cracks.
For the most critical step, we carefully place the wrapped bench into a custom-designed, heavy-duty cardboard sleeve or a wooden crate for larger models. The bench is strategically positioned and immobilized inside using high-density foam blocks or inflatable air bags. This eliminates any movement inside the box, which is the primary cause of shipping damage.
Finally, the entire package is clearly labeled with "Fragile" and "This Side Up" warnings. We partner with reputable carriers experienced in handling bulky items. Our goal is simple: from our workshop to your project site, your urban bench is protected every step of the way. We stand behind this process so confidently that it's backed by our comprehensive shipping damage guarantee.