Handling a custom urban bench order is a collaborative journey we've refined over years. Here's our transparent process:
First, we schedule a discovery call to understand your project scope, location requirements, and design vision. We discuss materials (powder-coated steel, sustainable wood, composite), intended use, and budget parameters.
Next, our design team creates 2-3 conceptual sketches incorporating your input and urban design best practices. We then develop detailed 3D renderings with precise dimensions, allowing you to visualize the bench in your space before manufacturing begins.
Once designs are approved, we provide a fixed-price quote and projected timeline. After deposit confirmation, our engineering team produces technical drawings for fabrication. We source premium materials—often using recycled steel and FSC-certified hardwood for sustainability.
During manufacturing, we maintain weekly photo updates showing progress through cutting, welding, finishing, and powder-coating stages. Quality checks occur at each production phase.
Prior to shipping, we conduct final assembly inspection and durability testing. For commercial orders, we prepare installation manuals and hardware kits. We coordinate logistics using specialized freight partners experienced in urban deliveries.
Our team can supervise on-site installation or provide detailed guidance for your contractors. Finally, we follow up 30 days post-installation to ensure complete satisfaction and discuss any future maintenance needs.
This structured approach ensures each custom bench meets functional requirements, aesthetic goals, and durability standards for public spaces, commercial districts, or institutional campuses.