We stand firmly behind the quality and durability of our urban benches, which is why we offer a comprehensive warranty package designed to give you complete peace of mind. Our standard warranty covers all manufacturing defects and workmanship issues for a period of 10 years from the date of purchase. This includes protection against structural failures, material defects, and premature wear under normal usage conditions in public spaces.
For the powder-coated finishes that protect our benches from harsh weather elements, we provide a 5-year warranty against peeling, cracking, or excessive fading. The hardware components, including bolts and mounting systems, are covered for 7 years against corrosion and failure.
We understand that urban benches face demanding conditions daily, which is why our warranty specifically addresses common issues like rust prevention, wood splintering (for wooden models), and weld integrity. Should any covered issue arise, we commit to repairing or replacing the bench at our discretion, with most claims processed within 10 business days.
It's important to note that our warranty does not cover damage resulting from vandalism, improper installation, misuse, or natural disasters. Regular maintenance documentation helps ensure your warranty remains valid throughout its term. For complete warranty details and specific coverage information, we recommend consulting your original purchase agreement or contacting our customer service team directly.