We understand that sometimes parts of your favorite outdoor furniture, like an armrest, may need replacing due to wear and tear or an accident. Ordering a new one is a straightforward process designed to get your bench back to perfect condition quickly.
First, we recommend locating the product information for your specific bench. This is usually found on a label underneath the seat or on the original order documentation. Having the model name or number and the specific part name (e.g., "left armrest for Heritage Bench") is incredibly helpful. If you cannot find this information, clear photos of the bench and the damaged part from different angles will assist our support team immensely.
Next, please visit the "Support" or "Contact Us" section of our official website. Here, you will find a dedicated form or email address for parts inquiries. Simply provide the product details you have gathered and describe the part you need. Our customer service team will then identify the correct part number, check its availability, and provide you with a quote, including any shipping costs.
Once you confirm the order and complete the secure payment, we will process the shipment. We typically use protective packaging to ensure your replacement part arrives safely. For most standard items, you can expect delivery within a few business days. If you have any questions during assembly or installation, our support team is just an email away and ready to help.
We are committed to ensuring the longevity of your outdoor furniture, and providing easy access to genuine replacement parts is a key part of that promise.