We understand how disappointing it can be to receive a damaged outdoor bench. Our primary goal is your complete satisfaction, and we have a straightforward policy to resolve such issues promptly.
If your outdoor bench arrives damaged, please contact our customer service team within 48 hours of delivery. To help us process your request quickly, please provide your order number and clear photos or a short video showing the damage. Once we receive this information, we will immediately initiate a replacement or exchange. We typically ship a new bench at no extra cost to you and will arrange for the damaged item to be picked up, depending on your location and the carrier's policy.
For minor damages that might be repairable, we may offer a partial refund or send a repair kit if appropriate. Our team will work with you to find the most convenient solution. We stand behind the quality of our outdoor furniture and are committed to ensuring you receive a perfect product for your garden or patio. Your happiness with your purchase is our top priority.