We understand the importance of keeping your community spaces functional and beautiful, even for benches from past collections. Ordering replacement parts for an older model is straightforward. First, locate the model name or serial number, usually found on a small metal plate underneath the seat or on the bench frame. If the plate is missing, clear photographs of the bench from multiple angles, especially any unique design details or damage, will greatly assist our support team.
Next, please contact our dedicated Customer Support team via email at parts@example.com. Provide them with the model information or your photos. Our team maintains an archive of specifications for many legacy products and can check the availability of specific components like slats, end caps, fasteners, or structural brackets. While not all parts for discontinued models are in stock, we often have compatible alternatives or can advise on repair options.
Once the part is identified and quoted, you can proceed with the order. We recommend ordering all necessary hardware for a complete repair. For complex assemblies, you can request an exploded diagram to guide installation. Our goal is to extend the life of your public furniture with genuine, fitting parts.