Discovering your new outdoor bench has been damaged during delivery can be frustrating. Please know that we are here to help make it right. Here is our straightforward process for handling such situations.
First, as soon as your package is delivered, we recommend inspecting it for any visible signs of damage to the box, like dents, tears, or punctures. If you notice anything concerning, it is crucial to note this on the delivery receipt before you sign for it. Taking photos of the damaged packaging at this stage is very helpful.
Once you open the package, carefully examine the bench for any scratches, cracks, broken parts, or other issues. Please take clear, well-lit photographs of the damage from multiple angles. These photos will be essential for our support team to understand the issue and process your request efficiently.
Next, contact our customer support team immediately. You can reach us via email at support@yourcompany.com or by calling our toll-free number. Please have your order number, the photos of the damaged bench and packaging, and a brief description of the problem ready. The quicker you get in touch, the faster we can assist you.
Based on the assessment, we will promptly arrange a solution for you. In most cases, this involves sending a replacement part if only a specific component is broken, or shipping an entirely new bench if the damage is extensive. We handle the logistics and costs for the replacement. In some instances, depending on the situation and your preference, we may offer a partial or full refund.
Our goal is to ensure you are completely satisfied. We stand behind the quality of our products and take responsibility for ensuring they reach you in perfect condition. Don't worry about the damaged item; we will provide clear instructions on what to do with it, which often involves recycling it locally for your convenience.
We sincerely apologize for any inconvenience this has caused. We are committed to resolving delivery damage issues quickly and effectively, so you can soon enjoy your beautiful new outdoor bench.